Customer service that holds your voice
Onyx learns your tone, your business's house style, and the lines you won't cross. Customers feel like they're talking to your business — because they are.
Onyx
A virtual employee that actually works.
An AI agent with persistent memory, defined voice, and the authority to act on behalf of your business. Built for small and mid-sized businesses that need real operational lift — not another chatbot.
What Onyx does.
Four capabilities, working together. Not four chatbots taped to each other — one agent, one memory, one voice.
Scheduling that knows your business
Books appointments, reschedules conflicts, and respects the operational rules a calendar widget can't encode: who handles what, blackout windows, prep time.
Sales follow-up that doesn't drop
Every lead gets the right touch on the right cadence. Onyx remembers the prospect, the prior conversation, and the commitments made — across days or months.
Internal coordination across your tools
Onyx works across the systems you already run — CRM, calendar, email, ticketing. One agent with the authority to act, not four chatbots talking to each other.
The architecture, in one picture.
A customer contacts your business. Onyx answers — with memory of every prior interaction, in your voice, using your tools, within the authority you've granted.
Who Onyx is for.
Three real shapes of business. Not industry verticals — operational situations.
Service business
A 12-person home services firm
Calls that came in after hours used to go to voicemail and get lost. Onyx answers, qualifies, schedules, and writes the day's morning brief for the owner. Lost-lead rate drops.
Professional practice
A boutique advisory firm
Partners spent half their week on intake calls and proposal follow-up. Onyx handles intake in the firm's voice and keeps the proposal pipeline warm. Partners get their week back.
Operations-heavy SMB
A regional logistics operator
Driver questions, customer status checks, and vendor coordination used to be a constant interruption. Onyx absorbs the routine traffic and escalates only what actually needs a human.
How onboarding works.
Step 01
Discovery
A 30-minute call. We map your operation, the tools you run, and the surface area you want Onyx to cover. You get a proposal — what Onyx will handle, what it won't, and what it'll cost.
Step 02
Configuration
We build Onyx for your business. Voice profile, authority boundaries, tool connections, escalation rules. You review and sign off before any live traffic touches it.
Step 03
Launch
Onyx goes live, supervised. We watch the first weeks closely, tune what needs tuning, and hand over a running system. The engagement continues as a managed service, not a self-serve product.
Pricing.
Onyx is priced as a managed engagement, not a per-seat SaaS subscription. Pricing depends on your business size and the scope of what you need Onyx to handle. Typical engagements start at $[TBD]/month.
We'll quote your engagement after a 30-minute discovery call. No multi-year contracts. No per-seat traps.
Request access.
Onyx is in private rollout. Tell us about your business and what you'd want Onyx to handle. Terry replies personally.
Prefer to talk first? Contact Terry directly →